ETIHAD AIRWAYS-GUEST SERVICES

Company Profile: ETIHAD AIRWAYS-GUEST SERVICES

Company Type: Service Provider

Etihad Airways Guest Services is a division of Etihad Airways, the national airline of the United Arab Emirates. As a service provider, its primary function is to deliver exceptional customer service and support to passengers throughout their journey. This encompasses a wide range of activities, including managing reservations, handling inquiries, assisting with baggage, providing in-flight services, and resolving passenger issues. Their operations are centered on enhancing the passenger experience and ensuring a smooth and comfortable travel for all guests. They do not manufacture products or engage in trading goods; instead, they focus entirely on the delivery of services directly to their customers.

Etihad Airways Guest Services primarily focuses on providing services related to the Etihad Guest loyalty program. These include:

* **Loyalty Program Management:** Managing the Etihad Guest program, including member accounts, tier status, and benefits.

* **Reward Redemption:** Facilitating the redemption of Etihad Guest Miles for flights, upgrades, and other rewards.

* **Customer Service:** Providing support to Etihad Guest members regarding their accounts, miles, and benefits.

* **Partnership Management:** Managing partnerships with other companies to offer earning and redemption opportunities for Etihad Guest members.

* **Etihad Guest Credit Cards:** Offering and managing credit cards that allow customers to earn Etihad Guest Miles on purchases.

* **Ancillary Services:** Providing additional services related to the Etihad Guest program, such as mileage transfers, mileage purchases, and family membership options.